11 results for “support ticket”
- How do I delete a case management record in the Intake CRM?Data Management· Data Management· Intake CRM· Record Deletion
- I accidentally submitted a test or blank entry through the feedback widget. Does this create a real support ticket, and what should I do?Platform Support & Operations· Platform General· Platform General· Feedback Widget Usage
- How do I delete a Dynamic File from a caregiver or patient profile?Data Management· Data Management· eDoc Suite/Dynamic Files· Dynamic File Deletion Request
- How can I convert a text field on a Dynamic File into a dropdown with dollar amount increments (e.g., $0 to $20,000 in $500 steps)?Dynamic Files & Documents· Dynamic File Modifications· eDoc Suite/Dynamic Files· Input Field Type Conversion to Dropdown
- How do I delete test data records (patient cases or caregiver profiles) from Bolt?Data Management· Data Management· Platform General· Test Data Deletion
- The font size on my Dynamic File is too large or the text is not aligned properly on the lines. How can I get this fixed?Dynamic Files & Documents· Document Formatting· eDoc Suite/Dynamic Files· Font Size and Field Alignment Fixes
- How do I delete duplicate or unwanted patient or caregiver profiles in Bolt?Data Management· Data Management· Platform General· Duplicate Profile Deletion
- Why are my workflow inputs displaying as text fields instead of dropdowns in the caregiver workflow?Issues & Troubleshooting· Bug· HR/ATS· Field Type Rendering Issue
- How do I delete referral source types from my agency's database in Bolt?Configuration & Workflows· Configuration Management· Intake CRM· Referral Source Type Deletion
- What does the 'Ticket Closed' or 'Ticket Resolved' email from Bolt Healthcare Support mean, and what should I do if my issue isn't actually resolved?Platform Support & Operations· Support Operations· Platform General· Ticket Lifecycle Notifications
- Can I have specific sections or fields on a Dynamic File greyed out so they don't need to be filled out?Dynamic Files & Documents· Document Configuration· eDoc Suite/Dynamic Files· Field Greying/Disabling on Dynamic Files