I accidentally submitted a test or blank entry through the feedback widget. Does this create a real support ticket, and what should I do?

Yes, every submission through the in-app feedback widget (the bug/feedback button within Bolt HC) creates a real support ticket, even if you only intended to test the widget or accidentally submitted gibberish or placeholder text (e.g., "TEST," random keyboard characters, etc.).

Here's what you should know:

1. Test submissions are received by support. There is no "sandbox" or test mode for the feedback widget. Any submission — including accidental ones — is logged as an actual ticket.

2. No action is needed on your end. Test and accidental submissions are automatically identified and closed by the support team. You do not need to follow up or send a cancellation request.

3. To avoid accidental submissions: Only use the feedback widget when you have a genuine issue or feature request to report. Be sure to include a clear description of the problem, the steps to reproduce it, and any relevant details so the support team can assist you efficiently.

4. Best practices when submitting real feedback:

- Provide a descriptive subject line summarizing the issue.

- In the details field, explain what you were doing, what you expected to happen, and what actually happened.

- The widget automatically captures a screenshot and your current page URL, which helps the support team diagnose the issue.

- Include your name so the team can follow up with you if needed.