What does the 'Ticket Closed' or 'Ticket Resolved' email from Bolt Healthcare Support mean, and what should I do if my issue isn't actually resolved?

When you submit a support ticket to Bolt Healthcare Support, you will receive automated email notifications as your ticket progresses through its lifecycle:

1. Ticket Resolved notification: When a Bolt Support representative marks your ticket as resolved, you will receive an email informing you of this status. If you do not respond, the ticket will be automatically closed after 48 hours.

2. Ticket Closed notification: Once a ticket is fully closed (either automatically after the 48-hour window or manually), you will receive a confirmation email stating that your ticket has been closed.

If your issue is not actually resolved:

- Simply reply directly to the notification email. This will automatically reopen your ticket so the support team can continue working on it.

- You do not need to create a new ticket — replying to the existing notification is the fastest way to get follow-up assistance.

Tips:

- Act promptly when you receive a 'Ticket Resolved' email. You have 48 hours to reply before the ticket is automatically closed.

- Even after a ticket is closed, you can still reply to the closure email to reopen it if needed.

- You can also view your ticket history and status at any time by visiting the Bolt Healthcare Support portal at support.bolthc.com.