I'm unable to log in to the Caregiver Portal. It says my email or password is invalid. What should I do?

If you are having trouble logging in to the Caregiver Portal (mycgportal.com), try the following steps:

1. Verify your email address: Make sure you are using the exact email address that was provided to your agency during the application or onboarding process. Even a small typo can prevent login.

2. Reset your password: On the Caregiver Portal login page, click the "Forgot Password" link. Enter your registered email address and follow the instructions in the password reset email to create a new password. Be sure to check your spam/junk folder if you don't see the reset email in your inbox.

3. Check if your account has been created: If you recently signed up or applied, your agency may not have finished setting up your account yet. Contact your agency's HR or recruiting team to confirm that your Caregiver Portal account has been created and that the correct email address is on file.

4. Clear your browser cache or try a different browser: Occasionally, cached data can cause login issues. Try clearing your browser's cache and cookies, or attempt to log in using a different browser or device.

5. Ensure you are on the correct portal: Make sure you are logging in at the correct Caregiver Portal URL (mycgportal.com) and not a different site.

If none of the above steps resolve your issue, reach out to your agency directly. They can verify your account status, confirm your registered email, and reset your credentials if needed.